Refund Policy

1. Overview

At Clarognosis, we are committed to delivering exceptional service and ensuring a seamless experience with our platform. This Refund Policy outlines our guidelines, eligibility criteria, and procedures regarding refund requests for our subscriptions and digital products. We strive to maintain fair and transparent billing practices while protecting the integrity of our tools and services.

2. Eligibility for Refunds

We evaluate refund requests on a case-by-case basis. You may be eligible for a full or partial refund under the following specific circumstances:

• Technical Failures: If a persistent system error, platform outage, or critical bug on our end prevents you from accessing core features, and our technical support team is unable to resolve the issue within a reasonable timeframe.
• Billing Errors: In the event of duplicate charges, erroneous billing amounts, or accidental subscription renewals after a valid cancellation request was properly submitted prior to the billing cycle date.
• Money-Back Guarantee Windows: If you cancel your subscription and request a refund within any promotional or trial refund period explicitly agreed upon at the time of your initial purchase.

3. Non-Refundable Circumstances

To prevent abuse of our platform and intellectual property, refunds will generally not be granted in the following scenarios:

• Change of Mind: Requests made after substantial use of the platform, extensive data extraction, or access to premium proprietary features and content.
• Partial Billing Cycles: Unused portions of an active subscription period once a renewal charge has been legitimately processed outside of an allowable cancellation window.
• Terms of Service Violations: If your account is suspended, restricted, or terminated due to a breach of our Terms of Service, Acceptable Use Policy, or unauthorized/fraudulent activity.

4. Process for Requesting a Refund

To submit a formal refund claim, please follow the procedure outlined below. All claims must be submitted within 14 days of the original transaction date:

1. Contact our billing department via email at jeremy@clarognosis.com with the subject line "Refund Request - [Your Order Number]".
2. Include the email address associated with your Clarognosis account, the date of the transaction, and the exact billing amount.
3. Provide a clear, detailed explanation of the reason for your request, along with any necessary supporting documentation (e.g., screenshots of technical errors or email confirmation of prior cancellation).

5. Processing Time

Once your request is received, our support team will investigate your account history and notify you of our decision via email within 3 to 5 business days. If your refund is approved, the transaction will be initiated immediately. Please allow an additional 5 to 10 business days for the credit to clear and reflect on your original method of payment, depending on your financial institution's processing speeds.